Leak Adjustment Form
CUSTOMER REQUEST FOR LEAK ADJUSTMENT
Please read the attached policy to determine if you have a qualifying leak.
Leak Adjustment Policy
Jefferson Utilities, Inc (JUI) will consider a request for a leak adjustment in accordance with section 4.4.3 of the
Public Service Commission’s Rules and Regulations for the Government of Water Utilities. A leak adjustment
will reflect the Incremental cost of producing water as set forth in Jefferson Utilities’ approved tariff.
Leak adjustments will not be given for re-occurring leaks, for leaking fixtures and appurtenances inside or
outside of the structure, for leaks due to the use of substandard materials, for leaks due to failure to
properly protect his service pipe and plumbing from freezing.
- The leak must be non-preventable and be located in the service line on the customer’s side of the
meter. A leak adjustment will be granted whether the leak occurred inside or outside of the building
- Leaking commodes, dripping faucets, malfunctioning appliances and similar situations, leaks
due to improper customer service pipe materials and / or construction methods and leaks due
to frozen customer service pipes shall not constitute leaks which entitle the customer to a
recalculated bill. Jefferson Utilities will visually inspect the area to determine the nature of completed
repairs purported to be necessitated by the leak.
- Within thirty (30) days following discovery of the leak by the customer or by JUI, the customer must
make a written request to Jefferson Utilities for a leak adjustment using the form provided by Jefferson
- The customer’s service pipe must be made of a standard material used for buried potable water service
pipes and must have a minimum static pressure rating of 150 psi. The use of pipe fittings that require
the use of hose clamps on poly tubing is prohibited. A customer who has a leak in a service line that
does not meet these standards shall be allowed only one adjustment for a leak that occurs in that line
and only after the customer replaces the service line with a service pipe that meets these standards
- A leak shall be defined as the volume of unusual usage of water during any billing period which
increases the customer’s water usage above the customer’s historic water usage pattern.
- Historic water usage is defined as the customer’s previous twelve month average usage. For a new
customer with less than twelve months of usage, the historic water usage is defined as the customer’s
average usage for the number of months as a customer at the current location. In either case the
historic water usage average will not be less than the minimum gallons per month of a minimum water
bill for the particular class of water service.
- A leak adjustment will be made on the customer’s water bill greater than the customer’s historic water
- The amount of leakage subject to adjustment will be billed at Jefferson Utilities Incremental cost rate
set forth in Jefferson Utilities’ approved tariff. No leak adjustment will be made for more than a two
- All leaks that have been discovered shall be repaired within thirty (30) days and verification of the repair
must be submitted to Jefferson Utilities. A leak that has not been repaired within 30 days of discovery
shall not be eligible for a leak adjustment. Further, it is understood that a leaking water service not
repaired within 30 days of discovery shall be subject to termination.
- Only one adjustment per customer will be allowed in any 12-month period.
- The bill in question will be due when rendered and must be paid on time to avoid penalty
charges. A request for a leak adjustment will not affect penalty dates, will not affect amounts
due and will not eliminate charges.
- On bills that are approved for a leak adjustment, all penalty charges will still apply.
- All leak adjustments made will be credited to the customer’s account and applied to the next month’s
- Jefferson Utilities will allow the customer to establish a payment plan one time per twelve-month period.
The payment plan must be at the customer’s request. In the case of a customer requesting an
installment plan for the payment of a large bill due to a leak, all the terms of the plan must be
met by the customer to avoid penalty charges on current bills.