Meter Test Request

If Jefferson Utilities, Inc or a property owner suspects that a meter is registering improperly, the meter, which is the property of Jefferson Utilities, Inc, will be removed by Jefferson Utilities and tested at the City of Charles Town Water Department. The meter will be removed and a new one will be installed. All meter tests are performed according to the accuracy standards of the American Water Works Association (AWWA).

If a property owner initiated the request that a meter be tested, the fee is $130 for a 5/8 inch meter, which is found in most homes and small businesses. If test results show a meter is over-registering by more than 2%, the meter fee paid by the customer will be refunded and the account adjusted appropriately. If Jefferson Utilities, Inc determines that the meter has been tampered with, the property owner may incur a fine.

meter test request form

Leak Adjustment

If you would like to qualify for a leak adjustment credit, fill out the leak adjustment form thoroughly and submit to the Jefferson Utilities’ office. All repair receipts and photos are needed to accurately grant leak adjustments. All credits given will be applied to the water account, credits will not be issued as refund checks. This credit is only given one (1) time in a twelve (12) month period.

leak adjustment form

Pool Credit

Pool credits are only given to customers of Jefferson Utilities that are billed for water and sewer services. Water is being used, even though not in the residence, therefore all water used will be billed according to consumption used. This credit is only given one (1) time in a twelve (12) month period.

pool adjustment form

Pre-Authorization Form

To sign up for Jefferson Utilities’ Pre-Authorized payment withdrawals, fill out form and submit to the Jefferson Utilities’ office.

pre-authorization form

Water Disconnect Form

To disconnect your water service, fill out form and submit to the Jefferson Utilities’ via email, fax or bring it to our office.

water disconnect form